Modern Apprentice (Customer Service) (2)

Job Description

Based at Angus House, Orchardbank Business Park, Forfar.

This job is workstyle 5.

You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from home for part of your week and spend some time in council buildings to best suit your work, meetings and collaboration.

Working within the IT service you will work towards achieving an SCQF Level 6 Diploma - Information Technology & Telecommunications Professionals.

Your duties will include manning the service desk, telephone duties, request/incident handling and general administrative duties using a range of software packages.

These jobs are temporary for up to 18 months from date of appointment.

Places on the Modern Apprenticeship programme are conditional upon securing apprenticeship funding.

For these positions, funding is available for applicants aged 16-24 and for disabled and care-experienced applicants between the ages of 16-26.

Please note interviews will be held Thursday, 19 December 2024.

Requirements

Please refer to job outline and person specification for further details and requirements for these jobs.

About Angus Council

Please refer to the "applicant guidance" document when completing your application form and to the "welcome to Angus" document and our website https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council.

The Individual

We are happy to discuss flexible working during the recruitment process for this position. This means we are open to a conversation about working patterns and the flexibility that is available for this role whilst managing the workload.

We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job:

Those with disabilities, recognised caring responsibilities and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job.