Senior IT Engineer (Networks)

Service: Customer Support Service - ICT

Closing Date: Wednesday 12th February 2025 

Argyll and Bute Council are looking to recruit a permanent full-time Senior IT Engineer to join our IT Networks team. This is an exciting role based in Helensburgh or Lochgilphead, working within a dynamic team with a strong focus on customer service.  

This is a hybrid post working 35 hours per week. Whilst much of this role can be carried out remotely, regular team working in person is a requirement of the post so there is an expectation of weekly attendance in the Council’s Lochgilphead or Helensburgh offices. There will also be regular travel to other Council offices/ schools to support the Council’s network.

About the role

You will be engaged in the design, installation and support of voice and data networks. You will be responsible for providing hardware and software support with second and third-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents.

The council has invested in the use of Cisco technology for network infrastructure, Microsoft 365, and Teams for unified communications. The council is seeking an individual who can use their experience and knowledge to enhance a professional team that are engaged in supporting the council’s business.

You should take note of the essential and desirable requirements specified in the Job Description and Person Specification relating to Common and Networks Team experience and include all necessary information when applying.

About Argyll and Bute Council - Argyll and Bute is one of Scotland’s most stunning areas. As its award-winning council, we play a vital part in the day-to-day life and long-term future of our beautiful and diverse communities. Our unwavering purpose is to make Argyll and Bute the place to be, the place where people want to live, to work and do business. And we are committed to making the council the place to have a great career, by providing excellent benefits and a friendly, dynamic working culture so that each of our 5000 colleagues can deliver services that help our corner of Scotland thrive. Join us to make a difference.

About the benefits you’ll receive - Our employees make good things happen in the day-to-day life and for the longer term future of Argyll and Bute. We want you to feel valued working for us. We offer various benefits to support you, such as a competitive salary, pension scheme, generous leave entitlement, cycle to work scheme, discounts on gym memberships and leisure centres, wellbeing initiatives, and opportunities for learning and career growth. We also embrace a modern approach to work, offering a flexible first approach where possible to requests from our employees to how they work.

About the things that matter - We care about our people and the world around us and always aim to do the right thing. From employee recognition schemes to environmental policies we have many initiatives in place to help us look after the things we all care about.   Learn more here https://www.argyll-bute.gov.uk/my-council/jobs-and-careers/working-us

Flexible first approach  Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible

Applicants should note that:-

• This post is not suitable for job share

To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is

• Gerry McDonald – ICT Networks and Server Manager
• Telephone: 01436 658979
• Email: ICTRecruitment@argyll-bute.gov.uk
• Reference: ARB15592 / 036773

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy.