ICT Manager (Microsoft 365 Strategic, Development and Operations Specialist)

Job Description

Corporate Services

Customer and Digital Services ICT Manager (Microsoft 365 Strategic, Development and Operations Specialist)
Waverley Court

Salary: £52,373 - £62,685
Hours: 36 per week

Appointed to this critical role, you will use your well-developed skills, knowledge and experience to lead the organisation on all aspects of strategy, development, innovation, policy, operational delivery and general system management, ensuring the Council realise the full potential of Microsoft 365 (M365) and related services.

As the in-house subject matter expert on M365 and related technologies, you will have significant influence on the successful adoption of applications and features and, in liaison with colleagues throughout the organisation, you will drive the fundamental change in operational practice promised by this and related productivity platforms.

Key Responsibilities

• Strategic and Technology Planning:
- Lead on development, implementation and maintenance of strategic and operational plans for M365 and related services, supporting the Council’s objectives.

• Service Development:
- Lead on design, implementation, integrations, enhancements, innovations and application additions and management of existing services and new M365 services.

• Operations Management:
- Oversee the day-to-day operations of M365 and related services, ensuring their reliability and performance. Ensure all services are supported effectively.

• Security Management:
- Liaise with Council cyber security and information governance to ensure the security and compliance of M365 and related services.

• User Support and Training:
- With colleagues, provide expert-level support and training to end-users and IT staff, including development of a champions’ network as a key enabler for adoption of M365 and related technologies.

• Collaboration and Communication:
- Work closely with business areas to ensure that M365 and related services meet user needs.

• Governance:
- Develop and manage a Council-wide M365 and related services Governance, Strategy and Planning Board, and relevant sub-groups.

• Vendor Management:
- With colleagues, manage relationships with vendors and service providers related to M365 and associated technologies.

• Continuous Improvement:
- Monitor M365 updates, industry trends and best practices to continuously improve M365 and related services.
- Ensure optimal adoption of other similar productivity technologies where appropriate.

• Other areas of relevance:
- provision and configuration; monitoring and support; disaster recovery; policy enforcement.

For an informal chat contact mike.bell@edinburgh.gov.uk

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Requirements

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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