Customer Services Officer, Balivanich, Isle of Benbecula (0113)

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Customer Services Officer, Balivanich, Isle of Benbecula (0113)
18.5 hours per week, Permanent Position
£14,326 to £14,866 per annum (inclusive of £1,429 Distant Islands Allowance per annum)

You will be the first point of contact for front-line contacts with customers ranging across a number of Comhairle services.  You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers, and will liaise with other departments and community planning partners, where appropriate, in order to fully resolve customer enquiries.

It is expected that you will also train as a Registrar in addition to covering all aspects of Customer Service work.

You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures.  You must have excellent communication skills and be able to undertake a variety of different tasks. 

You will hold the qualifications of standard grade English and Mathematics or equivalent.  It is essential that you are IT literate with efficient keyboard skills, and have experience of dealing with customers in a polite, friendly and positive manner.  Knowledge of local government services is desirable.

A Full UK driving license is essential.

Salary for the above post is inclusive of Distant Islands Allowance.  Appointment to the post will be on the first point of the grade.

It is vital you read the job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

Closing Date: Monday 12 May 2025