Contact Centre Advisor SWS
- Location:
- Social Services Office122124 Irish Street, DG1 2PB
- Salary:
- £26,766 - £28,419 per year
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 36 hours per week
Advert
Contact Centre Advisor – Single Access Point (16/839)
Dumfries
£26,766 - £28,419
This is an exciting opportunity to join our team of advisors based in
The Single Access Point (SAP) in Dumfries.
The SAP represents an integrated ‘single front door’ approach to access Health and Social Care Services. The team is multi-agency collaboration comprised of members of the Region’s Health and Social Care Partnership, based in Irish Street, Dumfries.
The support provided by the Single Access Point is designed to deliver a consistent system of triage which has established routes into short, medium, and longer-term intervention and care. The assistance your role provides will limit the demands placed on locality offices by administering referrals on behalf of Children and Families Social Work, Adult Care Social Work, and Health Care non-clinical emergencies.
To do this you will be able to evidence information gathering skills that can identify the needs of individuals and their families. This means responding to phone calls and e-mails from the public in a sensitive and professional manner and then being able to carry out the administrative tasks to connect them to the required support.
We are seeking individuals who are flexible, team players who can remain
calm under pressure and will thrive in a fast-paced working environment. You must have experience of dealing with members of the public and will appreciate the confidential and sensitive nature of this post.
You should understand the core values of social work that maintain the integrity and continuous improvement of our service. In turn, we will provide you with regular supervision and relevant training to ensure your personal and professional development.
Extended experience of working in a social care setting or administrative setting and SCQF level 4 or equivalent in a relevant subject are essential requirements for the post.
Interviews will be held one week after closing date.
For further information please contact:
Amanda Stevenson on 07712666917.