Operational Support Assistant (OOH) - 2 Posts - (Part-Time), (Temporary) - (Re-advertisement)

Job Description

An opportunity has arisen for the position of Operational Support Assistant (Out of Hours) within Care Services Operational Support Team who are based at Blair Court, 100 Borron Street.

You will report to the Area Operations Manager (OOH).

This position is predominately a customer focused call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service, Hospital Discharge, Home Care and our Help at Home Services.

You will be responsible for updating and maintaining electronic systems and liaising with both internal and external bodies, ensuring excellent customer service is provided at all times.

The successful applicant will also be required to liaise with Home Care Co-ordinators regarding urgent service user reports, and in addition, you will follow our internal procedures for "no access" issues which would include contacting family member/hospitals/emergency services as well as other relevant parties.

You will be a confident, friendly and enthusiastic individual, possessing good interpersonal skills, work well under pressure, and the ability to communicate effectively in a busy operational environment.

A good understanding of IT systems and proficiency in relevant software, including Microsoft Office (Word, Excel) are essential

Due to the nature of this role and function, there is a requirement for you to work Public Holidays which will be agreed with your line manager in advance.

Interview will be the week beginning 16th December.

These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Weekly Hours of Work - 27 & 17

This post is temporary for a period up to 3 months.

Please note this is a re advertisement and previous applicants should not re-apply.

 

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

 

 

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

GCC Job Evaluation