Technical Support Specialist

Job Vacancy

We are looking for a bright customer focussed talent to join our technical support team. You will put your experience of working as a hands-on, customer facing technical support specialist to good use helping staff, teachers and students to fix their IT issues. You will be working across Midlothian both in Council offices and schools, facing a diverse range of technical challenges on Windows, Apple and Chrome based devices and software.

Working independently, you will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with.

The Council is a flexible employer and will consider applicants looking to work flexibly.

Essential

• A Higher National Certificate (HNC) in Information Technology or similar qualification or be able to demonstrate at least two years equivalent experience;
• Experience of troubleshooting windows hardware and software
• A valid UK driving license

Desirable

• ITIL Foundation Qualification
• Experience of Chrome, Google and Apple technologies
• Previous experience of working in a school environment

CLOSING DATE - Tuesday 11th February 2025

INTERVIEW DATE - 19th-21st February 2025

Job Advert

Position Title: Technical Support Specialist

Directorate: Place

Location: Midlothian House

Contract Status: Permanent

Hours of Work: 21

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 21 hours over 52 weeks per year the minimum actual salary for this position is £17,642.06 per annum.

This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.
Successful candidates will require PVG Scheme membership for Regulated Work with Children, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email Recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post.