HR Transformation Senior Advisor - REQ03675

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC7 - £29,180 - £31,737

Are you passionate about customer service?

Are you an experienced people manager?

Do you enjoy working with data and delivering the best possible service to our customers?

If this sounds like you then you are the right fit for the People Helpdesk Senior Advisor.

We have an exciting opportunity in the HR Transformation and Engagement team within the Employee Service Centre. We are looking for a dynamic, agile, customer service focused individual to lead our People Helpdesk team. You should possess excellent communication skills and passion for customer service. Line management experience is advantageous.

You will be line managing a busy team with a diverse workload. You will need excellent organisation skills to manage the team's workload in line with deadlines and service level agreements. The People Helpdesk team operate an omni channel model with enquiries coming in via email, CRM, live chat, and phone calls.

You will work in collaboration with the Workforce Engagement team to develop training materials where knowledge gaps have been identified. This includes our new offering of a manager’s toolkit, our bespoke e-learning suite for people managers. You will also support with the rollout of myNL Portal to Education and Families.

This position is temporary until 09/11/2025.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***