Fixed Term Course Administrator (6 months)

Job Summary

Robert Gordon University (RGU) is widely recognised as a distinctive part of Aberdeen and Scotland’s education landscape. Every one of our 1,500 employees makes their own unique and equally important contribution to our success, at every level of our operation.

We are looking for an enthusiastic individual to join our administration team, providing administration support within the Aberdeen Business School.

This is an opportunity to work in a highly reputable University supporting students in a range of programmes through their student journey. This is a varied role and requires the ability to manage work from a variety of sources and prioritise accordingly. You will operate within tight deadlines and with a high degree of accuracy, confidentiality and attention to detail. Excellent organisational, customer care and communication skills are vital.

Interviews will be held w/c 14th April 2025.

To apply, please submit a CV and covering letter no longer than two sides of A4 detailing your suitability for the role in respect of the essential, desirable and behavioural criteria outlined below.

In keeping with RGU's commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits. 

We are committed to attracting and engaging a diverse range of staff and fostering a culture where everyone feels welcome, comfortable to express their ideas, and can reach their full potential. For more information, please visit Our Diverse Workforce pages.

Job Description

RESPONSIBLE TO: Administration Team Lead (ATL)

RESPONSIBLE FOR: No supervisory responsibility

PURPOSE OF POST: Working as part of a team to provide efficient and professional administrative support within Aberdeen Business School. To provide advice and guidance to students. To act as a central link between students, academic teams, school managers, internal university departments and external agencies.

PRINCIPLE DUTIES:

Provide a wide range of administrative support to course teams covering the student life cycle, including dealing with enquiries from students, enrolment and induction, monitoring of attendance, online assessment, associate assessment processes and assessment boards.

Provide administrative support to academic colleagues and students to ensure a smooth and positive experience is delivered.

Provide professional support, pastoral support and advice to students dealing with a wide range of enquiries on a day to day basis, taking steps to ensure the delivery of an excellent, personalised student experience.

Provide administration support and minute meetings as required; including Assessment Boards, Course Management Team Committees, Student/Staff liaison meetings and Extenuating Circumstances Committees Appeals, Misconduct and Fitness to Study Hearings.

Liaise with External Examiners, external agencies and visitors as required for visits and/or events that support the achievement of the school’s priorities.

Be responsible for meeting deadlines in respect of achieving School academic priorities.

Support the school in the achievement of key performance indicators through working closely with academic colleagues to provide appropriate management information (spreadsheets, statistical information and analysis). This may include liaising with course leaders in order to prepare statistical data in relation to student performance, progression and retention as well as ad hoc reports.

Communicate with students, colleagues and other departments as necessary to keep them informed of relevant developments and deadlines.

Engage with colleagues proactively to help the Service take deliberate steps to support the enhancement and development of processes, procedures and services so that they meet the local needs of the School academic community, whilst delivering consistency and effective support for the School.

Assist with the Universities open days and other corporate/school events to ensure such occasions are sufficiently supported to meet their objectives

Be responsible for ensuring that the information and records processed (received, created, used, stored, destroyed) on behalf of the University are managed in compliance with all applicable legislation, codes and policies.

Any other relevant duties in support of the work of the School Support Service.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships
HND in a relevant discipline or equivalent substantial administrative experience

Knowledge
Sound knowledge of Microsoft Office Applications e.g. Sharepoint, Word and Excel

Experience
Experience of being in a busy administrative role and working within a team
Experience of working to tight and competing deadlines in an environment requiring confidentiality
Experience of enhancing and developing administrative systems

DESIRABLE REQUIREMENTS

Qualifications and Professional Memberships
First degree in a relevant discipline

Knowledge
Working knowledge of Student Information Systems such as SITS
Knowledge of education programmes and administrative systems within the FE/HE sector

Experience
Experience within the FE/HE sector

Practical experience of course administration

Behaviours

Behaviour 1: Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation, in a clear and accurate manner

Behaviour 2: Liaison and Networking - Experience of  circulating information in an accurate and timely manner,  working across team boundaries to build and strengthen working relationships and leading and developing internal networks to pursue a shared interest

Behaviour 3: Initiative and Problem Solving - Experience of using initiative and creativity to resolve problems, identifying practical and suitable solutions.

Behaviour 4: Team Development - Experience of providing advice or guidance to new starts delivering training or instruction to others on specific tasks or activities