Customer Service Adviser and Multi Facility Role

Job Description

To assist Active Stirling Members & Pay As You Go customers with all enquiries across all Active Stirling activities and promote digital assistance through Facebook, emails and telephone. The successful candidate will also provide excellent customer service with face-to-face enquiries assisting with membership and facility knowledge. Cleaning duties are a key part of this role. Knowledge of Word/Excel and social media use essential. Please note, there are 2 posts available. There is x1 post of 18 hours per week permanent and x1 post of 10 hours per week (fixed term for a minimum of 6 months). Both posts are varied from 5.30am -10pm and include weekends. Interviews will take place on Friday 22 November 2024.

Requirements

Excellent customer service and knowledge of Word /Excel/ Social Media platforms. Ability to adapt to changing situations. Be a courteous team player with initiative to deliver in a fast paced environment. Excellent understanding of English and Numeracy required as are Microsoft Office skills.

Responsibilities

To deliver excellent customer service in person, over the phone and via email and social media channels promoting a helpful experience to using Active Stirling's digital platforms. Successful applicant will take pride in their working area to ensure clean and welcoming for all Active Stirling members and day guests.

The Individual

At Active Stirling we are driven by the desire to improve people’s lives through getting more people, more active, more often. We expect our team to live and breathe our brand values: people centred, ambitious, respect, team spirit and integrity to help our customers and colleagues. This means you’ll be a true team player with a positive attitude joining a team of focused and passionate people where you’ll put people at the heart of what you do making sure a consistent quality service is delivered. As such, you will aim to develop your skills and the service of your business area. You’ll get to work at a great place with excellent learning and development opportunities. Benefits include competitive salary, pension, generous holidays, and free use of our leisure facilities plus free car parking.