Quality Coordinator

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform, designed to make a step change in improving the outcomes for infants, children and young people who need us most. Children’s Hearings Tribunal Members play a vital role in Scotland’s society. They listen and make legal decisions for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Quality Coordinator, working with a small new team of Quality Partners and reporting directly to the Quality Manager, you will play a key administrative and support role. You will contribute to the planning, coordination and reporting within Children’s Hearings Scotland’s (CHS) Quality Strategy and Programme of work.

This is an exciting opportunity to play an essential role within the development of team processes and operational systems. You will support the team objectives to ensure that CHS are delivering effective and high-quality tribunals across Scotland through a range of activities to monitor standards, improve learning and drive continuous improvement.

Providing high quality and varied professional and administrative assistance, you will manage a diverse range of tasks, including helping set up team recording systems for data and evidence and establishing new quality monitoring and reporting mechanisms. You will also support the coordination and planning across a range of project and engagement activities with a range of stakeholders across the national team, regional areas and our volunteer community.

Based in the Positive Outcomes Directorate, the Quality Coordinator will assist close liaison with CHS colleagues across Learning, Participation, Practice and Standards and Complaints. The role holder will support collaborative working to ensure effective processes to share relevant learning, information and feedback when there are crosscutting and shared aspects of work.

For information on how to apply, please see bottom of the advert.

Your Role

Supporting the development and implementation of data and evidence collection, storage, and reporting systems, you will play a key role in ensuring that accurate and reliable information is readily available to inform decision-making and drive improvements. You will assist the Quality Team in a variety of stakeholder engagement activities, providing coordination and delivery support to ensure that projects run smoothly and achieve their objectives.

You will contribute to the growth of the team and the delivery of the Quality Strategy and its implementation plan, working collaboratively across CHS to align efforts and foster a culture of quality improvement. By building effective relationships with colleagues, partners, and stakeholders, you will demonstrate CHS’s collaborative approach to quality and support the continuous improvement of services.

Additionally, you will ensure systems are in place to record, analyse, and share learning from quality and improvement activities. This will involve facilitating feedback loops that highlight both successes and areas for improvement, enabling the organisation to make informed decisions and enhance practice. Your efforts will contribute to creating a culture of learning and quality that drives the delivery of better services for children and young people.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

How do I apply?

For more details and to apply, please download the application pack from the CHS website which includes a full job description, a person specification and the link to application.

Please note that CVs are not accepted.

For an informal and confidential discussion on the role or about any adjustments you might need, please email jobs@CHS.gov.scot.

Closing Date: Wednesday 12th February (midnight)

After the closing date, this role profile won’t be available on our website, so please save a copy when you apply.