IT Technical Support Officer

City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group’s citizens and customers as well as other public, private and third sector organisations.

City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability.

Our accreditations include OHSAS 18001, ISO45001, ISO 14001 and ISO 9001:2015. We are current recipients of a Queen’s Award for Enterprise Promoting Opportunity and Investors in Young People Platinum award. Both these accolades recognise our focus on investing in and growing a skilled staff base.

An exciting opportunity has arisen within City Building for a Technical Support Officer in our IT department.

We are therefore, seeking applications for a dedicated and proactive individual. The successful candidate will play a critical role in managing and maintaining the desktop and end-user computing environment within City Building. This includes the deployment, configuration, and support of desktop operating systems, software, and peripheral devices to ensure optimal performance, security, and user experience. The role also involves managing desktop imaging, patching, and endpoint security, while ensuring compliance with internal policies and industry standards.

The role requires strong collaboration with IT and business teams, effective documentation of systems and procedures, and active involvement in procurement, asset management, and vendor coordination. A customer-focused mindset, strong problem-solving abilities, and familiarity with tools like Microsoft Intune/SCCM are essential.

To be effective in this position, the IT Technical Officer must possess a proactive approach, excellent communication and stakeholder engagement skills, and the ability to adapt to change and manage multiple priorities. Experience in desktop engineering within enterprise environments, knowledge of Windows OS, Microsoft 365, and endpoint security tools is essential, with relevant technical certifications considered advantageous.

You will be required to have a flexible approach to this role. Your contracted hours of work will be 35 hours per week to be worked to suit the needs of the business.

As an employee of City Building, you will also receive the following benefits:

- A rewarding career with a competitive salary.

- Access to contributory pension scheme – Strathclyde Pension Fund.

- Excellent annual leave entitlement

- Enhanced maternity, paternity, and adoption/shared parental leave.

- Access to excellent health and wellbeing initiatives.

- Access to a discounted gym membership.

Please refer to the role profile for further details on the role however if you would like to have an informal chat about the role then please contact:

• Keiran Nicol Tel No: 07350 441 629

If you feel, you have the necessary skills and experience for this role then please forward a CV and completed supporting statement to the People Service Team at Recruitment@citybuildingglasgow.co.uk by close of business on Friday, 2 May 2025.