Outreach Support Worker

We are recruiting for a Support Worker to join our Outreach Housing Support programme in South Lanarkshire.

The role of Support Worker focuses on supporting individuals who are homeless or at risk of becoming homeless by providing high-quality outreach support in the community helping people to find suitable long-term accommodation.

We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

Main duties and responsibilities include:

• Manage a case load of people we support in the community to transition from temporary to permanent accommodation or to maintain their tenancies
• Work in partnership with South Lanarkshire Council and other agencies to provide the best possible support to individuals.
• Effectively case manage your own cases and work effectively with the team to ensure that all people we support receive the right level of support.
• Ability to work flexibly across our IS1- Targeted Support Service and IS2- Wrap Around Housing Support Service.
• Take responsibility and ownership of required paperwork, ensuring that this is completed to a high standard under the agreed time frames.
• Take an active role within the team, taking part in team meetings, reflective practice, support and supervision sessions and attending our Community Hub with people we support.
• Maintain regular contact with people we support through a combination of face to face and over the phone support.
• Arranging and facilitating weekly meetings to develop and implement support plans in collaboration with the people we support to meet their individual needs and develop their ability to independently manage in their tenancy.
• Developing life skills with the people we support including how to maximise income, helping them become involved in meaningful activities and engaging with their community, budgeting, shopping, cooking and any other skills that aid independence.
• Offer Intensive Housing Support to help the people we support manage their responsibilities as tenants and help people move towards securing permanent accommodation.
• Assist the people we support to engage and integrate into the local community and become active citizens.

Full details can be found in the Job & Person Specification on our website.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We're looking for you to have gained relevant experience from supporting vulnerable people as well as having knowledge of current relevant legislation and policies relating to housing and homelessness.

A full UK driving license and access to a car for work purposes is essential.

Shift pattern:

3 x 10.00-20.00, 1 x 10.00-19.00 worked on a 4-week rolling rota. 2 weekends off per month, 1 weekend working Saturday and Sunday and 1 weekend working Saturday or Sunday.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Senior Support Worker.
• Your normal working hours are an average of 39 per week worked across a shift pattern of 4 days out of 7. Variations to these hours must be agreed with your line manager.
• Your usual place of work will be Brandon Street, Hamilton, ML3 6DA. You are also required to work in the local community, and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties.
• Alternatively, you may also choose to work remotely from your home address where appropriate, working arrangements must be agreed with your line manager, based on the needs of the service
• Annual leave entitlement of 234 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 312 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Option to purchase additional annual leave
• Cycle to work scheme
• Ongoing learning and development
• Wellness programmes
• Option to buy and sell annual leave

Interested in Applying?

Click Apply and you will be redirected to our website where you will find the full Job & Person specification and details of how to apply.

Please note that we are not in a position to offer sponsorship for this role.

Thanks, and good luck!